It is unusual for me to toss something out that has not met its time (I have working computers from the 1990’s, I have had cars on which I’ve put on well over 400,000Km) but my barbeque went to the recyclers this morning.
It was only three years old 🙁 but it had some issues that I was not in a position to be able to repair.
The major one was rust. Yes I could buy the parts and put them on myself but I had issues there too. When I contacted the Canadian distributor regarding the rust issue they were only too pleased to quote me prices for the parts. As I pressed for why it be rusting out after only three years, the customer service rep was telling me that ‘well it is old and you should be getting a new barbeque’.
(Oddly enough my (10 year) old barbeque is just down the road as I gave it to a neighbour who could not afford one. He replaced the burner last year.)
The other major issue was the quality of construction of this unit. It was so poor that I was not willing to undertake any repairs on this product.
The fact that I paid zero dollars for this does not make me feel any better. It was won through a promotion at a local pub and at the time I thought it was a great thing. I checked it out at the store and it seemed like a good unit priced at $450.00. Only later did I realize what a piss-poor job of both design and manufacture this product was. For instance the front support bar was fastened to the legs with only one screw at each end resulting in it twisting out of alignment, becoming unstable and not allowing the doors to close. I was constantly having to tighten screws and bolts. The metal(?) heat shield seemed to be made of cardboard sprayed with metal paint. Not what I’d expect for something that is expected to protect the propane tank!
Now that I am shopping I have decided to stick to products manufactured here in Canada (we have some really good ones) or the U.S. (where they also make some quality products). I will have to pay a bit more but well worth it as the quality of parts and manufacture is far superior and Customer Service actually means Customer Service…
No names have been mentioned in the above post to protect the guilty.